Terms and Conditions of Service

Client Agreement

The following terms and conditions shall apply to all services provided by us, to which you agree.  They may be changed at any time without notice as to incomplete, upcoming or future services. Dennison Management Group, LLC's (and/or those of its employees, agents or assigns) performance of any services (whether free or paid) shall be deemed full, adequate and sufficient consideration for the terms set forth below. All rights and responsibilities arising under this agreement shall inure to the benefit of the parties, and their respective executors, representatives and assigns. No 3rd party beneficiaries are intended unless otherwise agreed in writing.

Nature and Scope of Services.

Our coaching and consulting are designed to respond to the needs of your situation.

You are solely responsible to provide us with all truthful, complete, relevant and material information needed to accurately assess and advise on your situation.  You also understand that any failure on your part may render such advice inaccurate, moot, inappropriate or even harmful to you or others, and agree to indemnify and hold us harmless for same.

Advice provided for one situation may vary based on individual needs and circumstances, and may not apply to another person or situation.

Services will vary based on need and scope of engagement, and may be performed on site or remotely as appropriate. Depending on nature of issues and services involved, fee arrangements may vary, including hourly, monthly, and project-based methods for determination.

Services ultimately provided may include, but not be limited to: training; coaching; advice; telephone, video and/or in-person consultations and meetings; email and text messages; out-sourced services; problem-solving; audio/video presentations; retreat and meeting moderation; writing, review and analysis of business and marketing plans, marketing materials, website pages, content, social media presence and activity; review and analysis of financial statements, as well as documents related to your specific issues; preparation of policies, procedures, memoranda, web content, articles, letters, business and marketing plans; legal and substantive research, briefs and memoranda; training; spokesman services; speech and manuscript writing/review/editing; message formulation and delivery; preparation of documents, training and marketing/administrative materials; and more.

You and you alone are responsible for the choices you make and actions you take.  Sometimes we make recommendations, but even then we make no guarantees as to results or freedom from impact of adverse consequences, for which you will indemnify and hold us harmless. We will help you explore and evaluate possibilities and evaluate them for your situation.  We may from time-to-time recommend self-examination and reflection to identify inner factors impacting your affairs, and consider what you might do to address them.

We each have a responsibility to come together in good faith, with full concentration and attention on our interactions.  Interruptions by people, pets, phones or computers should be avoided.  Any assigned homework, study or contemplation shall be timely completed.

Each of us shall indemnify and hold the other harmless for performance of our responsibilities hereunder.  We also hereby waive all claims, losses and/or liabilities arising by reason of performance of the agreed services, or any actions or consequences resulting therefrom, including negligence.

About Our Fees

We are not a charity.  Income generated by our services is used to sustain us and our mission so we can continue to help you and others.  Unless otherwise indicated (e.g., a free initial consultation), all our work is performed for a fee.

Our fees may be determined in one or more of the following ways:

Individual Consultations

Individual consultations with John by phone or Skype are available on request.  Each paid session lasts approximately one (1) hour.  Initial (free) consultations last 15 minutes.  $300 paid in advance.

Monthly retainer

Paid in advance and continuing monthly until terminated (3-month minimum), a monthly retainer guarantees our availability for consultations for an agreed period and amount of time, often at a reduced rate (from our normal hourly rates), whether used by you or not.  Generally speaking, retainer plans start at $500 per month for two consultations with John ($100 discount from our hourly rates).  Additional services may be provided, and shall be billed and paid at the hourly rate of your retainer plan.

Hourly

Matters requiring ongoing services are generally billed on an hourly basis in .25 hour  (15 minute) increments.  Staff services are also billed, but at a reduced rate.  Hourly rates start at $300 per hour.

Fixed Fee

Fixed fees are available on certain agreed, pre-defined work to be performed by us, or stages of work within a greater project.  If cost certainty is needed for your mission, ask.

Mission Mentoring Program

Six months retainer for consultations with John to address all aspects of your mission.  Twice a month one-hour sessions.  Save $500 off monthly retainer rate. $2500 paid in advance.

Contingency and Participation Fees

Contingency fees are generally not available for our coaching and consulting services.  Occasionally we will be asked to participate in some ventures, for which an appropriate fee or method of determining same will be established (and set to writing).  Sometimes such participation fees are in addition to hourly or monthly retainer fees.

Costs and Expenses Extra

Costs and expenses incurred in the handling of your matter are extra, over and above any applicable fees.  Such items may include, but are not limited to: copies; filing fees; document scanning; travel; room and board; record retention; and out-of-pocket expenses, among others, whether performed in-house or outsourced to/performed by 3rd parties who may or may not be affiliated with us (any such affiliation will be disclosed).

When Due

Retainers are billed in advance.  Deposits may be required for ongoing services, which will be billed monthly or at such other frequency as we determine appropriate.  All sums billed, whether for fees, costs and/or expenses, are DUE IMMEDIATELY UPON BILLING.  Sums remaining unpaid after 30 days of billing shall accrue interest at 1.5% per month.

Attorney fees, Venue and Jurisdiction

The prevailing party in any action under this agreement shall be entitled to an award of reasonable attorneys fees, including costs of collection and appeal.  Jurisdiction and venue for any action for same or otherwise arising under this agreement shall be in Broward County, Florida.

No Legal Services

Notwithstanding anything contained in this website or elsewhere to the contrary, NO LEGAL SERVICES will be provided under this agreement or otherwise by DMG, its agents or assigns. While our principals are licensed attorneys, they make no solicitation for legal services on this site. Any legal advice or services provided by them shall be expressly by separate written agreement detailing the nature, scope and compensation therefor between you and said attorney, in which DMG has no involvement or interest.

Understood and agreed:

In witness of our agreement to the the above terms, we set our hands below:

CLIENT:

Signed:  ________________________________

Printed client name: __________________________

Date:  __________